Changing the Brand experience game

I specialize in propelling brands through meticulously crafted, customer-centric journeys. From the initial spark to fostering enduring loyalty, I engineer dynamic lifecycles that turn customer interactions into lasting love stories with your brand.

Ready to join the journey? Let's pioneer a path to unwavering customer loyalty, reshaping business into an adventure founded on dope connections.

Swipe through to see how I can help your brand ➡️

  • CX & Community

    • Support operation build outs and efficiency structuring

    • Customer journey mapping & auditing

    • Self-service automations & messaging (SMS or Web bots)

    • Digital community strategy and execution

  • Voice of the Customer

    • Setting up reporting and analytics to collect CEP (customer engagement patterns)

    • Building a feedback loop to understand customer engagement patterns and turn it into actionable marketing activations

    • Use customer engagement patterns to deliver insightful reports to CFTs (marketing, operations, product development, etc)

  • Brand Marketing

    • Market research and competitive intelligence

    • Go-to-market strategy / customer journey development

    • Brand voice development and implementation across customer touch points

  • Retention & Lifecycle

    • Email & SMS design, automations and campaign building

    • Building complete & engaging SMS programs from the ground up

    • Referral & Subscription program builds that both acquire and retain quality customers

    • Reactivation marketing for churned customers across digital touch points

“Jess’ work is pioneering a new perspective on customer experience and how brands think about retention strategies. She’s focused on aligning branded experiences across every touch point of the consumer. Jess has an uncanny ability to create and grow the relationship between your brand and the customer seamlessly, in a way that is both IQ and EQ driven.”

- Nik Sharma of Sharma Brands

”Jess is one of the most creative CX leaders I know. She's been a pleasure for our entire organization to partner with us, as she has pushed the limits of what's possible on SMS, driving outsized results. She has integrated our systems with others seamlessly and I have watched her lead the charge in conversational commerce via SMS.”


- Alex Beller, Co-Founder of Postscript

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